Below you will find answers to our most Frequently Asked Questions.
Please
click here if you do not find the answers you are looking for.
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| 1. |
My name/membership information is not correct on my membership card. What should I do?
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| 2. |
I joined/renewed my membership and I have never received my membership card or other mailings. What should I do?
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| 3. |
I renewed my membership already, but I am still receiving renewal notices. What should I do?
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| 4. |
When will I receive renewal notices and when does my membership expire?
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| 5. |
How long is a membership good for?
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| 6. |
What is a Benefactor member?
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| 7. |
How can I get invitations to Benefactor events?
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| 8. |
I made a donation to the annual fund. Does that cover my membership fee?
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| 9. |
How can I be featured in the membership profile section of the website?
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| 10. |
How can I find out about upcoming member events?
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| 11. |
How many guests may I bring to a member event or to museum visits?
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| 12. |
What is the dress code at member events?
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| 13. |
What discounts do I get in the shop and cafe?
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| 14. |
I'm interested in upgrading my membership to a higher level. Do I have to wait until my membership expires?
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| 15. |
I moved to a new home and have a new phone number. How do I change my contact information?
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| 16. |
What do I do if my membership card was lost or stolen?
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| 17. |
As a member, what do I need to bring for entry into the museum?
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| 18. |
What happens if I forget to bring my membership card?
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| 19. |
What portion of my membership contribution is tax deductible?
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| 20. |
Can I become a member or renew my membership any other way than at the museums?
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| 21. |
Is there an email I can get which tells me about what's going on at the Autry National Center?
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| 22. |
Do members pay for special exhibitions?
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| 23. |
How often may I visit the Autry National Center as a member?
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| 24. |
May I lend my membership card to my friends?
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| 25. |
Can I purchase store or cafe items with my member discount for friends or guests?
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| 26. |
We have a caregiver for our child(ren) - can she bring the children?
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| 27. |
Are membership fees refundable?
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| 28. |
Can the admission rebate be applied to gift memberships?
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| 29. |
Are there other giving opportunities?
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| 30. |
What are the reciprocal museums for upper level members?
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| 31. |
What discounts do I receive in the Museum Stores and Golden Spur Cafe?
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| 1. |
My name/membership information is not correct on my membership card. What should I do? |
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Complete the Membership Services form and submit it to Visitor Services. top
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| 2. |
I joined/renewed my membership and I have never received my membership card or other mailings. What should I do? |
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Complete the Membership Services form and submit it to Visitor Services. top
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| 3. |
I renewed my membership already, but I am still receiving renewal notices. What should I do? |
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Complete the Membership Services form and submit it to Visitor Services. top
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| 4. |
When will I receive renewal notices and when does my membership expire? |
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You will begin receiving renewal notices three months prior to your expiration date. As soon as you renew, you will no longer receive notices until the following renewal cycle. I.e. If a member joins in January, 2006 and renews within their renewal cycle (which in this case is before the end of January 2007), their next expiration will be January 2008. If they let their membership lapsed and rejoin in April of 2007, their new expiration date would be in April of 2008. top
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| 5. |
How long is a membership good for? |
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Memberships to the Autry National Center are annual and expire on the anniversary date of the original join date so long as the member renews within the regular membership cycle. top
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| 6. |
What is a Benefactor member? |
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Benefactors are members at our Turquoise ($160) level and above. top
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| 7. |
How can I get invitations to Benefactor events? |
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By joining or upgrading to any of the Benefactor levels of membership. top
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| 8. |
I made a donation to the annual fund. Does that cover my membership fee? |
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Donations to the annual fund are considered tax-deductible charitable contributions and do not apply to membership fees. top
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| 9. |
How can I be featured in the membership profile section of the website? |
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Go to the member spotlight submission page of our website for details. top
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| 10. |
How can I find out about upcoming member events? |
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Upcoming events can be found in What's Next and also by visiting our online calendar. Look for this icon  on the calendar for specific Members-Only events and programs.top
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| 11. |
How many guests may I bring to a member event or to museum visits? |
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Dual - may bring one guest. Family - Family Plus may bring two guests. Turquoise and above may bring 3 guests. top
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| 12. |
What is the dress code at member events? |
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Unless otherwise specified on the invitation, the dress code is business attire or "fancy" western wear. top
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| 13. |
What discounts do I get in the shop and cafe? |
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Members receive 10% in the shop and cafe for the Dual - Turquoise levels. However, Copper - Gold levels receive a 20% one-time use coupon for the shop and a regular 20% off in the cafe. Members must present their card to receive their discount and the member discount applies to member purchases only. top
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| 14. |
I'm interested in upgrading my membership to a higher level. Do I have to wait until my membership expires? |
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Absolutely not. You can upgrade your membership anytime during the course of your membership or at renewal time. top
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| 15. |
I moved to a new home and have a new phone number. How do I change my contact information? |
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Complete the Membership Services form and submit it to Visitor Services. top
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| 16. |
What do I do if my membership card was lost or stolen? |
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Complete the Membership Services form and submit it to Visitor Services. top
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| 17. |
As a member, what do I need to bring for entry into the museum? |
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You will need to bring your Membership Card as well as your photo ID. top
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| 18. |
What happens if I forget to bring my membership card? |
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Simply go to the Visitor Services desk. They will gladly look up your membership and issue you a temporary card. top
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| 19. |
What portion of my membership contribution is tax deductible? |
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In accordance with IRS guidelines, the following information outlines the tax-deductible portions of each of our membership levels. Members must waive some or all of their membership benefits to claim tax deductibility for the entire cost of the membership.
Dual $55
Tax-deductible amount: $45
Family $65
Tax-deductible amount: $55
Family-Plus $125
Tax-deductible amount: $115
Turquoise $160
Tax-deductible amount: $150
Copper $250
Tax-deductible amount: $240
Shell $500
Tax-deductible amount: $483
Silver $1,250
Tax-deductible amount: $1,210
Gold $2,500
Tax-deductible amount: $2,400
top
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| 20. |
Can I become a member or renew my membership any other way than at the museums? |
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Yes, there are four other easy ways to join or renew:
- Mail our membership form to:
Autry National Center
4700 Western Heritage Way
Los Angeles CA 90027-1462
- Phone us at 323.667.2000
- Fax a membership application to 323.660.5721
- Join online
top
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| 21. |
Is there an email I can get which tells me about what's going on at the Autry National Center? |
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Occasionally, the Autry will send out an email to members letting them know what’s happening at the museums, however in order not to inundate members we post event information on our website and encourage them to read What's Next. top
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| 22. |
Do members pay for special exhibitions? |
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Most special exhibitions are free to members. In addition, members have the opportunity to attend free exhibition previews and viewing events throughout the year, as well as purchase discounted tickets to a variety of programming events. top
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| 23. |
How often may I visit the Autry National Center as a member? |
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Members may visit the Autry National Center as often as they like for an unlimited number of times each year free of general admission fees. top
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| 24. |
May I lend my membership card to my friends? |
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Unfortunately, membership cards are not transferable. top
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| 25. |
Can I purchase store or cafe items with my member discount for friends or guests? |
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Discounts are a privilege extended to our members only, therefore discounts are not transferable. top
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| 26. |
We have a caregiver for our child(ren) - can she bring the children? |
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Certainly. Simply have your caregiver provide along with your membership card, a signed statement from you saying that he/she may use your card. The caregiver must also provide proper identification. top
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| 27. |
Are membership fees refundable? |
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No, membership fees are not refundable. top
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| 28. |
Can the admission rebate be applied to gift memberships? |
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Admission rebates can only be applied to the membership of the person who attended the museum. top
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| 29. |
Are there other giving opportunities? |
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Yes! You can make tax-deductible charitable contributions, gifts in tribute or bequests to the museum. Please contact Anna Norville at 323.667.2000 for further information. top
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| 30. |
What are the reciprocal museums for upper level members? |
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Members at the Turquoise level and above also enjoy reciprocal benefits at seven other museums  nationwide.top
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| 31. |
What discounts do I receive in the Museum Stores and Golden Spur Cafe? |
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All members receive a 10% discount on regular price merchandise in both Museum Stores. Copper, Shell, and Gold level members also receive a 20% off one-time only coupon to be redeemed at time of purchase in the Museum Store and they receive 20% off in the Cafe. Members must present their card to receive their discount and this discount applies to member purchases only. Purchases made in the Museum Stores support the education and cultural mission of the Autry National Center.
Additionally, members at the Dual—Family level receive a 10% discount in the Golden Spur Cafe, while members at the Family-Plus—Turquoise levels receive a 15% discount, and members at the Copper—Gold levels receive a 20% discount. Again, members must present their card to receive their discount. top
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