Store Information

YOUR PURCHASES HELP SUPPORT THE PROGRAMS AND EXHIBITIONS OF THE AUTRY NATIONAL CENTER OF THE AMERICAN WEST.

Holiday Order Deadline - December 11th. For more information, click here.

Autry National Center of the American West
Museum Store
4700 Western Heritage Way
Los Angeles, CA 90027-1462 USA
mstore@autrynationalcenter.org
323.667.2000 ext 228

MEMBERS SAVE 10% – Members enjoy a 10% discount on qualified purchases through the Museum Store (including on-site locations and through the website). Type in your membership number when prompted on the order form to receive your discount. Membership discount will be deducted from your order upon verification of membership status.

To join or to renew, please visit Membership services. Your membership discount will be applied on any applicable items placed on the same order.

CHRISTMAS 2008 SHIPPING INFORMATION – Orders placed on or before December 11 will arrive before Christmas with no additional shipping cost. If you are ordering for Christmas delivery after December 11 please call the shipping department at 323.667.2000, ext. 219 or email at jrader@autrynationalcenter.org for available shipping options and costs.

Orders placed after December 21 cannot be guaranteed for Christmas delivery. The Autry National Center shipping department will be closed December 24-26th.

Shipping Department
Contact: Jackie Rader
Hours: Mon-Fri 8am-4pm
Phone: 323-667-2000 ext. 219
Email: jrader@autrynationalcenter.org

Thank you and Happy Holidays!

PRIVACY POLICY – The Autry National Center adheres to the highest ethical standards in gathering, using, and safeguarding personal information submitted via this Web site. The Autry Museum does not rent, sell, or exchange information submitted via this Web site, and use of such information is restricted to the Autry National Center for marketing purposes. The Autry National Center may contact you to provide information about Autry activities, programs, membership, development, and other opportunities, products, and special events that may interest you. We disclose only in aggregate form our statistical analyses or demographics of users to third parties, such as advertisers, potential advertisers, or persons involved in product development or manufacturing.

Visitors to this site who do not wish to have their personally identifiable information collected are asked to not provide such information. If you have provided your e-mail address and wish to remove it from the Autry’s mailing lists, please send an e-mail message to unsubscribe@autrynationalcenter.org. The Autry National Center will make reasonable efforts to delete your e-mail address from existing files.

ORDER BY PHONE -- Call our toll-free line at 1.888.41.AUTRY to leave a message after the recording. Please include your name and phone number so we can return your call. To reach a sales associate at the Museum Store please call 1.323.667.2000 ext 228. We accept Visa, Mastercard, American Express, JCB, checks and money orders made in U.S. dollars.

ORDER BY MAIL – You may mail your order to us with attached check, money order or credit card information. Please call ahead to confirm the correct total for the item(s) requested, as prices and items are subject to change.

Mail to:
Autry National Center of the American West
Attn: Museum Store
4700 Western Heritage Way
Los Angeles, CA 90027-1462 USA

SHIPPING -- Most standard deliveries in the continental U.S. are sent via UPS Ground delivery and made within 14 business days. For more information and shipping/handling rates, please visit our shipping & handling page.

RETURN POLICY – Please see our returns section for more information. 

SALES TAX -- Los Angeles County residents will be charged an 8.25% sales tax. All other California residents will be charged the sales tax of their respective county. Sales tax will be assessed according to the BILLING address, not the SHIPPING address.

NON-DISCOUNTABLE ITEMS -- Certain items are not subject to member or other discounts. These include, but are not limited to sale items, and other merchandise which we feel are important to make available for sale, but on which we cannot offer discounts.

AVAILABILITY -- Because we offer many items that are limited in production by our vendors, our prices and availability are subject to change at any time. We will email you upon receipt of your order if there are any changes.

QUESTIONS AND/OR COMMENTS? -- For questions about a size, gift order, or exchange you may call us toll free at 1.888.41.AUTRY (1.888.412.8879) to leave a message and we will return your call within 72 hours, OR call us at 323.667.2000 ext 228 Tuesday-Sunday 10am-5pm PST. You may also email us at mstore@autrynationalcenter.org.

If there's something you are looking for, but do not find on our website, let us know! We have many more items in our onsite location. We also appreciate any comments, suggestions, or feedback you may have about the items and our website.
 
Returns/Exchanges Policy
 
Full refunds (less shipping and handling) will be issued provided that the merchandise is in resalable condition upon receipt and the merchandise is returned within 90 days of the ship date on your invoice (receipt).

Before returning any merchandise for a refund or exchange, please email us at jrader@autrynationalcenter.org . We will provide you with information necessary for the return or exchange.

Damaged/Defective Item: Damaged or defective merchandise should be reported to us as soon as possible. We will arrange for the return and/or replacement for items that were received either defective or damaged. Open CD's, cassettes, videotapes, or DVD's will be replaced with same title only.

Non-received/Received Wrong Item: If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error, if any, and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.

Exchanges: If you would like to exchange any of the items that you ordered, you must contact us within 90 days from the ship date on your invoice (receipt). Open CD's, cassettes, videotapes, or DVD's may not be exchanged unless defective or damaged. Freight charges will be applied to any exchange and must be paid in full before exchanged merchandise is shipped.

Refunds: Refunds (less shipping and handling) will be issued for the full purchase price for returned merchandise provided that the merchandise is in resalable condition when it is returned and that the merchandise is returned within 90 days of the ship date on your invoice (receipt). Sale/clearance items and items sold "AS IS" are not refundable. Special purchase items may have refund restrictions; the Museum Store must be contacted for approval prior to the return of such purchases. Please include a copy of your invoice with your return.

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Shipping Contact Information

Phone: 1.323.667.2000 ext 219 (Monday-Friday 9am-5pm PST) 

E-mail: jrader@autrynationalcenter.org

Mail:
Autry National Center of the American West
Attn: Museum Store
4700 Western Heritage Way
Los Angeles, CA  90027-1462